Personal Injury Client Follow-Up Services for Texas Law Firms
Signing a personal injury client is only the beginning of the relationship.
Over the following months, attorneys and case managers may be managing medical records, insurance communications, treatment information, negotiations, deadlines and dozens or hundreds of other active matters.
Meanwhile, the client may simply be wondering:
“Has anyone forgotten about me?”
For busy Texas personal injury law firms, proactive client follow-up can help bridge that communication gap.
The Client Doesn't See Everything Happening Behind the Scenes
A PI case can involve significant work without much visibly changing from the client's perspective.
That's where frustration can begin.
The legal team may be actively working, but if the client hasn't heard from anyone recently, they may assume nothing is happening.
Proactive communication helps create a different experience.
Instead of waiting for clients to call the office frustrated, firms can establish regular touchpoints throughout the relationship.
What Does PI Client Follow-Up Look Like?
Client-care support isn't about replacing attorneys or case managers.
It's about creating another layer of communication.
That can include:
Scheduled client check-ins
General wellness calls
Appointment reminders
Treatment-related logistical follow-up
Missed-appointment follow-up
Identifying unresolved concerns
Documenting client communications
Routing legal questions to the legal team
Routing medical questions to the appropriate healthcare professional
Following up on communication issues
The advocate doesn't make legal or medical decisions.
They help make sure communication continues.
Your Case Managers Have Better Things to Do
Consider how much time gets consumed by routine communication.
A client calls.
The case manager is busy.
A voicemail is left.
Someone needs to return it.
The client calls again.
Another employee takes a message.
Now the case manager needs to determine what happened.
Multiply that across 100 active clients.
Suddenly, communication itself becomes a substantial workload.
An outsourced personal injury client-care service can absorb some of that administrative burden while keeping the firm's legal professionals focused on work requiring their expertise.
Catching Problems Earlier
Regular check-ins can also identify problems before they become larger frustrations.
A client might mention:
“I've been waiting for someone to call me about an appointment.”
Or:
“I missed my appointment and don't know who to call.”
Or simply:
“I haven't heard anything in a few weeks.”
Those concerns can then be documented and routed to the appropriate person.
The value isn't providing the answer to everything.
It's making sure the question gets to someone who can.
Client Care for Dallas Personal Injury Firms
Dallas-Fort Worth is home to a highly competitive personal injury market.
Client experience can therefore become an important differentiator for firms.
Advertising may bring someone through the door.
Intake may get the client signed.
But the experience after signing helps shape how that person ultimately feels about the firm.
That's why Accident Advocate Network approaches client care differently.
An Extension of Your Firm's Client-Care Team
Accident Advocate Network provides outsourced client-care and follow-up support for personal injury firms in Dallas, Houston and throughout Texas.
We help firms maintain proactive communication with existing clients, identify communication gaps, document interactions and route concerns to the appropriate legal or medical professional.
AAN does not replace the attorney or case manager.
We provide another human layer of support around them.
Your team handles the case.
We help make sure the client doesn't feel forgotten.
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