1. Information We Collect

When you visit our website, contact us, or complete an accident questionnaire, we may collect:

• Your name, telephone number, and email address.

• Accident date, location, and type.

• General information about injuries, symptoms, or treatment that you voluntarily provide.

• Police report information.

• Whether you currently have legal representation.

• Appointment requests and communications.

• Communication preferences and consent records.

• Website usage information, including cookies, browser information, and analytics data, where collected.

We encourage visitors not to submit Social Security numbers, banking information, government identification numbers, detailed medical records, or confidential attorney communications through general website forms.

2. How We Use Your Information

AAN may use the information you provide to:

• Respond to inquiries and requests for assistance.

• Provide general accident-related education and resources.

• Organize information voluntarily submitted.

• Assist with appointment scheduling and administrative coordination.

• Provide informational lists of independent attorneys when requested.

• Facilitate communications with professionals you independently select and authorize.

• Follow up regarding requested services.

• Maintain business and consent records.

• Improve website functionality and customer experience.

• Comply with applicable legal obligations.

AAN does not use questionnaire responses to determine whether an individual has a valid legal claim.

3. Attorney Information and Freedom of Choice

Accident Advocate Network does not recommend, endorse, rank, select, or choose attorneys or law firms for individuals.

Upon request, AAN may provide an informational list of independent attorneys or law firms.

You have complete freedom to choose whether to contact an attorney, which attorney to contact, and whether to pursue legal representation.

You are never required to choose an attorney from a list provided by AAN. You may independently research and select any attorney you wish.

AAN cannot advise you on which attorney to hire, determine which attorney is best for your situation, or make attorney-selection decisions on your behalf.

All attorney-selection decisions remain entirely yours.

AAN may assist with administrative communication or appointment scheduling after you have made your selection and authorized that assistance.

Providing attorney information does not guarantee a consultation or legal representation.

4. Sharing Information With Attorneys

AAN does not automatically distribute your accident questionnaire to multiple attorneys simply because you submitted an inquiry.

When you independently select an attorney or law firm and authorize AAN to facilitate communication, AAN may share information reasonably necessary to assist with your request.

Authorization to share information with one attorney does not automatically authorize disclosure to other attorneys.

Attorneys and law firms receiving information are independent professionals responsible for their own privacy practices, communications, and professional obligations.

You may withdraw authorization for future sharing by contacting AAN. Withdrawal does not automatically reverse disclosures previously made with authorization.

5. Business Relationships and Transparency

AAN may maintain business relationships with independent attorneys, medical providers, and other professional organizations.

AAN may receive compensation from participating businesses for separately provided marketing, coordination, communication, or administrative services.

Our general accident support services remain free to individuals.

Any such business relationships do not obligate individuals to choose a particular attorney or medical provider.

AAN does not receive a percentage of an individual's legal settlement or legal fees.

The inclusion of a professional on an informational list should not be interpreted as a guarantee, endorsement, or determination that the professional is best suited to an individual's circumstances.

Any compensation arrangements are subject to applicable laws and professional rules.

6. Medical and Injury Information

You may voluntarily provide general information about injuries, symptoms, medical appointments, or treatment.

AAN uses such information for authorized administrative, organizational, and coordination purposes.

AAN does not diagnose injuries, interpret medical findings, prescribe treatment, determine medical necessity, or provide medical advice.

Medical decisions remain between you and your licensed healthcare professionals.

Where required by applicable law, AAN will obtain appropriate consent before processing sensitive personal information.

7. Communications

When you contact AAN or request assistance, we may respond using the contact information you provide, consistent with applicable law.

Communications may concern your inquiry, scheduling, requested services, or administrative follow-up.

Where legally required, separate consent will be obtained for marketing communications, automated calls, prerecorded messages, or marketing text messages.

Consent to marketing communications is not a condition of receiving AAN's general support services.

You may request that AAN stop contacting you by emailing help@accidentadvocatenetwork.com.

8. Third-Party Service Providers

AAN may use third-party technology and administrative service providers to operate its website, process forms, store information, manage communications, and maintain business records.

These providers may process information as reasonably necessary to deliver their services, subject to applicable legal and contractual requirements.

AAN does not intend to sell accident questionnaire submissions or sensitive injury information to unrelated data brokers or advertisers.

We may disclose information when required by law, valid legal process, or reasonably necessary to protect rights, safety, and security.

9. Data Security

AAN uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

Access to sensitive information is intended to be restricted to authorized personnel and service providers with a legitimate business need.

However, no website, electronic communication, or data storage system can be guaranteed completely secure.

10. Data Retention

AAN retains personal information for as long as reasonably necessary to provide requested services, maintain legitimate business records, resolve disputes, and comply with applicable legal obligations.

Information may be deleted, securely disposed of, or de-identified when no longer required.

11. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also have rights to withdraw consent, request a copy of information, or opt out of certain uses of personal information.

Privacy requests may be submitted to:

help@accidentadvocatenetwork.com

AAN may take reasonable steps to verify your identity before processing requests.

Where applicable law provides an appeal right, you may appeal a privacy-request decision by responding to the decision email.

12. Cookies and Website Analytics

Our website may use cookies, analytics technologies, and similar tools to maintain functionality, understand website activity, and improve visitor experience.

Certain technologies may be operated by third-party website or analytics providers.

Visitors may manage certain cookie preferences through browser settings or available website privacy controls.

Where required by law, additional notices, consent mechanisms, or opt-out options will be provided.

13. Children and Minors

Our website and general inquiry services are intended primarily for adults.

Individuals under 18 should involve a parent or legal guardian when requesting assistance.

If you believe a minor's personal information has been submitted improperly, please contact us.

Legal Disclaimer

14. Not a Law Firm — No Legal Advice

Accident Advocate Network is not a law firm and does not provide legal advice, legal representation, or legal opinions.

Information provided through our website, questionnaires, telephone calls, emails, or educational materials is intended for general informational and administrative purposes only.

AAN does not interpret laws for individual circumstances, determine liability, negotiate settlements, calculate damages, prepare legal arguments, or advise individuals on legal strategy.

Individuals seeking legal advice should consult a licensed attorney.

15. No Attorney-Client Relationship

Using our website, submitting a questionnaire, communicating with AAN, or requesting attorney information does not establish an attorney-client relationship.

An attorney-client relationship with an independent attorney may arise only in accordance with that attorney's engagement procedures and applicable law.

Communications with AAN are not automatically protected by attorney-client privilege.

Visitors should avoid submitting privileged legal communications or confidential legal strategy through general AAN forms.

16. Attorney Choice and Independence

AAN does not recommend, endorse, rank, select, or choose attorneys on behalf of individuals.

Any attorney list made available through AAN is intended as an informational resource.

You alone decide which attorney, if any, you wish to contact or hire.

AAN cannot make that decision for you and does not guarantee the qualifications, suitability, availability, or results of any independent attorney.

Participating attorneys operate independently and retain full responsibility for their professional judgment, legal advice, fees, representation decisions, and professional obligations.

AAN does not supervise or direct an attorney's legal work.

17. No Legal Case Evaluation by AAN

Any questionnaire described as a Free Attorney Case Evaluation Request is an information-gathering tool and is not a legal case evaluation performed by AAN.

AAN does not determine whether an individual has a valid personal injury claim, whether another party is legally responsible, or whether compensation may be available.

Only an appropriately qualified attorney can provide an individualized legal assessment.

18. No Guarantee of Representation or Compensation

AAN does not guarantee:

• That an individual has a valid legal claim.

• That an attorney will provide a consultation or accept representation.

• That a settlement or financial recovery will occur.

• That a particular legal or medical outcome will be achieved.

• That an appointment or response will occur within a specific period.

Submitting information to AAN does not guarantee any particular outcome.

19. Legal Deadlines

Legal claims may be subject to statutes of limitations, notice requirements, and other important deadlines.

AAN does not calculate, monitor, extend, or preserve legal filing deadlines.

Submitting information to AAN does not stop a deadline, preserve a claim, or substitute for filing a legal action.

Individuals concerned about legal rights or deadlines should promptly consult a licensed attorney.

20. Medical Disclaimer

AAN is not a medical provider and does not offer medical diagnosis, treatment, prescriptions, or clinical recommendations.

AAN may assist with general administrative coordination, appointment scheduling, and communication when appropriately authorized.

Medical treatment decisions remain solely between individuals and their licensed healthcare professionals.

AAN does not guarantee treatment availability, provider acceptance, insurance coverage, or specific billing arrangements.

If you are experiencing a medical emergency, call 911 or seek immediate medical assistance.

21. Insurance and Claims Disclaimer

AAN is not an insurance company, licensed insurance adjuster, or claims representative.

AAN does not negotiate insurance settlements, determine insurance coverage, adjust claims, or make binding representations about insurer obligations.

Information about insurance-related processes is provided for general educational purposes only.

Questions requiring legal or professional interpretation should be directed to appropriately qualified professionals.

22. Independent Third-Party Professionals

Attorneys, healthcare providers, and other professionals whose information may be provided through AAN operate independently unless expressly stated otherwise.

AAN does not control their professional decisions, services, fees, billing arrangements, scheduling availability, or outcomes.

Individuals are encouraged to independently verify professional licensing, credentials, experience, fees, and suitability before engaging any professional.

Nothing in this disclaimer limits rights or remedies that cannot lawfully be waived.

23. No Obligation or Exclusivity

AAN's general accident support services are free to individuals.

You are not required to hire a particular attorney, use a particular medical provider, or select any professional appearing on an informational list.

You may decline assistance, seek independent professional services, or discontinue contact with AAN.

24. No Emergency Services

AAN does not provide emergency medical, legal, or crisis-response services.

Submitting an online inquiry does not guarantee an immediate response.

In an emergency, contact the appropriate emergency service.

25. Website Accuracy and External Links

AAN makes reasonable efforts to provide useful general information but does not guarantee that all website content is complete, current, or applicable to every individual's circumstances.

Laws, regulations, and professional practices may change.

Our website may contain links to independent third-party websites. AAN does not control their content, privacy practices, security, or services.

Visitors should review the applicable terms and privacy policies of external websites.

26. Changes to This Policy

AAN may update this Privacy Policy, Legal Disclaimer & Attorney Choice Disclosure periodically to reflect changes in our services, business operations, technology, or applicable requirements.

Updates will be posted on this page with a revised effective date. Additional notice or consent will be provided where legally required.

27. Contact Information

For questions regarding our services, privacy practices, or this policy, please contact:

Accident Advocate Network (AAN)
Website: www.accidentadvocatenetwork.com
Email: help@accidentadvocatenetwork.com

IMPORTANT NOTICE

Accident Advocate Network provides general education, marketing, coordination, communication, and administrative support. AAN is not a law firm, medical provider, insurance company, or government agency.

AAN does not recommend or select attorneys on behalf of individuals. Attorney selection is entirely the individual's decision.

AAN does not provide legal advice, determine case eligibility, negotiate settlements, or guarantee legal representation or compensation.

All decisions regarding legal representation and medical care remain with the individual and the appropriate licensed professionals.